FAQ & Order Tracking

order tracking  

Who & What is Island Chic? 

Island Chic is an online-only retailer with offices in Southampton, UK and Paranaqué, PH. We have a warehouse of stock in China and USA.

 

When will my order be shipped? 

We ship within 2 working days of receiving your payment (excluding bank holidays).

 

How can I track my order? 

You should have received your tracking number via email. Click here to track your order. Please allow a few days after receiving your tracking number for your order tracking to appear. If you have any issues, please contact us.

 

How do I enter a discount/coupon code?

After you've added your products to the Cart, visit the Check Out and you will be prompt to input your code. 

 

How can I cancel my order?

Unfortunately you cannot cancel your order, but once you receive your item you can ship it back to us. Once we receive it we will process a refund, assuming the product has not been damaged and has not been worn. You have a 28 day money back guarantee.

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Please note: Island Chic is an online only retailer with our Warehouses based in Asia & USA. Our orders are normally fulfilled within 2-3 working days and shipping can take anywhere from 5 days to 35 days depending on where you are in the world!

 

Click here to track your order!

 

If you have any issues please feel free to get in touch with us via our Facebook page or email: hello@islandchic.co.uk quoting your Order Number.